Chris Dimos, president of retail solutions at McKesson, recently identified six trends in the pharmacy industry. These dynamics create exciting tension for pharmacy companies and pharmacists as they debate how to win in today’s market while planning, adapting, and investing for the future. In a recent interview with Inside Patient Care, Eric Graf, President and Chief Executive Officer of Ritzman Pharmacy, discussed what the pharmacy of the future looks like, as well as trends in community pharmacy. Educational requirements, scope of responsibilities, and sophistication of skill sets required to be a pharmacist continue to grow. All rights reserved. Indeed, customer experience is set to rule the marketplace over the next decade. Pharmacy Trends. Follow the Money. This expanded role for the pharmacist of the future is being enabled primarily thanks to the flexibility created by introducing automated technology in the retail pharmacy. That means it will also need new talent management protocols to find, recruit and retain the right people and to be able to scale its staff as the pharmacy expands its operations. The Future of Retail Pharmacy: Trends to Watch For. Second, this pharmacist seemed to have accepted that this was the future of pharmacy. Please see www.pwc.com/structure for further details. There are approximately 67,000 retail pharmacy locations around the country, which means these pharmacies are continuously vying for more patients. Pharmacy retailers including CVS, Walgreens and Walmart are driving a ripple effect through the health and retail industries that’s bringing some … With proximity technology enabled, pharmacists and technicians will soon know not only who is approaching the pharmacy counter or drive-thru, but what they need as well. In addition, dedicated mobile apps are enticing to new customers, especially if they integrate with other tech applications that they are already using (such as a smart watch, heart monitor, or oxygen duration calculator). In 2019, it will be imperative to consider new ways to allow patients to interact with physicians and customer service representatives including, live chat, video chat, and phone helplines. Start adding content to your list by clicking on the star icon included in each card. As previously stated, the introduction of automation technology will help the pharmacy team of the future have a more comprehensive role in their relationships with patients. Rather, the pharmacy will act as a hub, garnering data points through telehealth applications, mobile applications and wearable devices. Yet beyond tweaking the business model, there’s also a rare opportunity at hand. Despite the devastating impact on retail staff, there is also an opportunity for retailers to re-engage, retrain and redeploy their workforce to support new organisational priorities. Here are six pharmacy and retail trends to expect in 2020. PwC's Health Research Institute's report lays out a vision for the US New Health Economy over the next 10 years, with likely gains and losses for the industry... © 2017 - Sat Jan 16 13:21:17 UTC 2021 PwC. You can advance. You can adjust. The Future of Retail Pharmacy: Caring for the Whole Patient 2018-09-04 14:58:00 In this interview from the National Association of Chain Drug Store's (NACDS) Total Store Expo, Laura Davis Taylor and Ed King, Co-founders of the High Street Collective, share what they think retail pharmacy will need to look like in the future to stay relevant. hbspt.cta._relativeUrls=true;hbspt.cta.load(315725, 'c86e3329-2cc1-4f8b-97a7-8bf183943e15', {}); Topics: The future of pharmacy in the UK Community pharmacy dispensing is being challenged on three fronts . Front Page News. In April the UN estimated that 4 out of 5 workers globally were impacted by COVID-19 with large numbers furloughed, many of whom faced redundancy. Posted by As your neighbors, we live, work, and play in the same community as you and your family. 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